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Work

Selected case studies

I lead research that finds the right problems and design that turns insight into product direction. My recent work is in health and life sciences AI and enterprise conversational AI.

Full case studies require a password.

Microsoft · 2026Ambient AcuityA routine clinical conversation becomes a traceable, repeatable cognitive assessment.Health AI · Research · Product design · Interactive prototype development
Microsoft · 2026Resynth & Clinician InsightsMulti-agent synthesis that turns years of research into reusable, defensible evidence.Multi-agent AI · Research · Research ops
Microsoft · 2024–26Healthcare interoperabilityMaking clinical data movement visible, testable, and manageable.Research · Product design · Interactive prototype development
Microsoft · 2024TRAIN AI review portalA concept for validating medical AI responsibly.Research · Product design · Interactive prototype development · Responsible AI
Microsoft · 2024HLS foundational researchHow health and life sciences organizations build and adopt AI.Research
Microsoft · 2024Data governance researchFrom interviews to a prioritized gap analysis.Research · Workshops
Microsoft · 2024Healthcare Data Solutions setupA guided setup from blank workspace to working solution.Product design · Interactive prototype development · Concept testing
Nuance · 2023–24Mix Copilot outline modeCo-creating conversational AI with a GPT copilot.Research · Product design · Interactive prototype development · Generative AI
Nuance · 2022–23Mix AnalyticsPerformance analytics inside the authoring workflow.Research · Journey mapping · Product design · Interactive prototype development
Nuance · 2022–23Mix TasksDe-risking a major feature before it reached the roadmap.Participatory design · Surveys
Nuance · 2022–23Mix content managementFrom jobs-to-be-done research to an MVP and a north-star vision.Research · Product design · Interactive prototype development
Nuance · 2021–22Mix Grammar toolMaking custom speech grammars accessible to low-code users.Research · Product design · Interactive prototype development
Nuance · 2022–23Mix Data typesTurning a feature users disliked into one they valued.Evaluative research · Prototype testing · Interactive prototype development

Earlier work: brand strategy and visual design

See all 12 projects

Before I focused on UX research, I spent two decades in brand strategy and design. That work taught me how to understand an audience, test ideas with them, and tell a clear story. Here is a selection.